How to be a Successful Insider

What is Insider?

If you are reading this, there is a good chance that your favorite local establishment has just started their Insider program with Arryved. This program will allow you to earn Loyalty Points with the establishment, and later redeem these for offers or rewards. You will get 1 point for every penny spent, not including taxes and tips. Eventually, your favorite watering hole will begin to offer ways to redeem those points for free beers, merchandise, or special event invitations. When these offers or rewards become available, be sure you are ready to pounce on the opportunity. The best way to be ready? Have a lot of points. The best way to get a lot of points? Buy a lot of beer.

How do I sign up?

There are two ways to sign up to be an Insider at your favorite place. The most straight-forward way is to sign up in the building. After you have closed out your check, you will be given the option to ENROLL IN LOYALTY when choosing what kind of receipt you want. Just enter your basic information here, and we will send you an email to confirm your enrollment.

For some of us, a trip to such a wonderful establishment leaves us unable to enter our information into the system properly by the time the check comes. If this is you, or you simply forgot during your last trip, you can sign up online at insider.arryved.com. 

Whichever sign up method you use, you will need to verify your email address in order to activate your account. The email should appear in your inbox fairly quickly, and you will just need to press the big purple VERIFY EMAIL button to proceed.

Viewing my Insider Accounts

Once you are signed up for Insider, you will be able to log in to the Insider Portal to see your points and offers. If you are a regular at multiple Arryved breweries, you can view all of your Insider profiles from one convenient place. As long as you use the same email address to sign up at every location, all of those profiles should be viewable at insider.arryved.com.

When you visit insider.arryved.com, you will be asked to enter in your email address. This needs to be the same email address that you used to signup for your Insider account. After entering that email, the system will prompt you for a 6-digit code. This code will have just been sent to your email. This process helps to keep your account secure, as it is harder to hack than a password.

Emails from Arrvyed

Once you are signed up for Arryved Insider, you will receive an email or two every time you stop in for a drink, if and only if, your tab is connected to your Insider account. Your bartenders should know how to do this, so just ask them if any problems arise with the process. 

The first email you will receive after your visit will tell you how many points you earned for that visit. You will receive one point for every penny spent, not including taxes and tips. You may, if you so choose, also receive an email with your receipt attached. If you are signed up for Insider, Arryved will save your email in the system and offer it to you as an option for every receipt. In addition to these informational messages, your establishment may also choose to send out promotional offers via email. These offers can range from a discount on your tab, to a free beer or special event invitation. Keep an eye on your inbox to ensure you do not miss anything good! If you are missing an email you should have received, please check your Junk/Spam folder, as well as the Updates tab if you are using Gmail.

Leaving Arryved Insider

If you decide it is time to leave your Insider programs, there are a few different ways you can go about this, depending on your specific preferences. If you want to still be a part of the program, but do not want emails about it, you can UNSUBSCRIBE. If you want to leave the program altogether, you can OPT-OUT of the program in which case we will delete your account, but will still retain some of your account information for statistical and reporting purposes. If you would like to be completely forgotten by our system, you can submit a FORGET ME request through the insider portal. Whichever path you take, it may take 2 business days to process your request. More details about each option are below:

Unsubscribe - Stop receiving email offers from a specific merchant.

You can submit an Unsubscribe request from the consumer facing support form - accessible through insider.arryved.com & linked in offer emails. To unsubscribe from the Insider Portal, click on SUPPORT in the bottom left corner, scroll to the bottom of the next page, and then press CONTACT OUR SUPPORT TEAM. You will be given a form to fill out so that we can help you as expediently as possible.

If you choose to unsubscribe from emails, but remain in the Insider Program, there are a few things you should be aware of:

• You will not be able to redeem your points for emailed offers, only for reward items.

• This does NOT unsubscribe you from other Arryved emails (i.e. email verification, receipts, point accrual, etc.)

• If you are signed up for, and want to unsubscribe from, multiple accounts at different breweries, you must submit an unsubscribe request for each individual merchant. One request does not subscribe from all Insider accounts.

• If you want to unsubscribe from the Merchant's marketing emails, please reach out directly to your merchant to have them take you off their list.

Opt-out - Cancel Arryved Insider membership with a specific merchant.

• Consumers can Opt-out of programs at insider.arryved.com. Just login to the portal, and click on the OPT-OUT button in the bottom left corner of the page. 

• When you use this link, your request will be submitted and processed instantly by our system.

• You will lose all accumulated points and saved offers for the selected merchant(s).

• This action cannot be undone.

• Account (including transaction history) will not be deleted, just put into an Opted-Out status and will no longer be visible to the merchant.

Forget Me - Remove Personal Identifying Information

• You can submit a Forget Me request through the same Support Form we discussed in the UNSUBSCRIBE section.

• We will retain all transaction data as part of our legal requirements as a payment processor, but your Personal Identifying Information (including name, phone number, and email address) will be removed.

• This action cannot be undone.

What do I do if I have questions?

If and/or when you have questions about the functions of the Insider program, your first resource will be the establishment itself. The bartenders and servers there should be able to answer most of the questions that you will run into.

If they are not able to meet your needs, you can reach Arryved directly through your Insider Portal. In the bottom left corner, there is a button labeled SUPPORT. Clicking on this will give you a brief FAQ that we hope will answer your questions. If that fails as well, feel free to contact the support team through the link provided and let us know what issues are going on. We will respond within 48 hours to let you know how we can assist you moving forward.

Insider Portal FAQs

This list of FAQs is the same as what is within the Insider Portal, but is posted here as well for easy access.

I have questions about my points/offers/receipts at a particular establishment? Who do I contact?

The bartenders and staff of the establishment will be the best people to answer these questions. These people will be much more in the know than us concerning your experience and the appropriate charges.

How do I know how much a reward cost at a particular establishment?

The bartenders and staff of the establishment will be the best people to answer these questions. We are working on a way for establishments to post information about their rewards program here, but it isn’t quite ready yet. Stay tuned!

How do I update my profile information?

Profile information is not currently editable, but it will be soon. Stay tuned! In the meantime, reach out to our Support team if you have an immediate need to update your profile information.

How do I Opt-out of program?

Click the Opt-out option in the left navigation bar. You will be able to choose which programs to opt out of at that time. Please note that you lose all your points and offers/rewards when you opt-out. 

How do I contact support?

Check out our Knowledge Base (help.insider.arryved.com) for all the questions that should arise. If you can’t find what you need there, feel you can contact our Support team through the Knowledge Base. We will do our best to respond to you by the end of the next business day.

Arryved Insider Terms and Conditions

Tired of lengthy terms and conditions that you don’t understand? So are we. Allow us at Arryved to make this simple regarding our products.

• We collect purchase and visit data that is shared only to the merchant YOU specify.

• We do not share any data with outside third parties as a general policy.

• We share payment information with our bank only to perform transactions if you store your card on file with us.

• You have the right to opt-out at any time, which means we will forget who you are.

We do reserve the right to change these conditions and will present you with the update. If you have questions, contact Arryved Insider Support at https://insider.arryved.com/support.

Arryved Insider Privacy Policy

This privacy policy (this “Policy”) explains how information is collected, used, and disclosed by Arryved, Inc. (“Arryved” or “we” or “us”). This Policy applies to users (individually referred to as “you”) of Arryved’s websites, mobile applications, and other online services (collectively, our “Site”). The term restaurant is generalized regarding craft establishments, tap rooms, food trucks, and any service interaction.

Other third parties, such as restaurants at which you interact with via ordering and menu through our Site, restaurants that you pay through our Site, and social networks that you use in connection with our Site, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about third-party privacy practices, please consult with them directly.

INFORMATION WE COLLECT

We collect information about you in various ways when you use our Site. We use this information to, among other things, provide the functionality and improve the quality of our Site and personalize your experience. For example, when you sign up for an account we collect your name and email, and, if you choose to upload a photo, a photo. We may also collect your postal address, phone number (including your mobile phone number), billing information, survey responses, demographics, restaurant order details, favorited restaurants, contact information of people you add to, or notify of, your restaurant orders through our Site, and other information you provide on our Site. For certain services on our Site, credit or debit card account information may be required, as further described in the section called “Payment Card Information” below.

We may also obtain information from other sources, such as third-party websites, applications, and services (each, a “Third-Party Service”), through which you connect with our Site and combine that with information we collect on our Site.

When you visit our Site, some information is automatically collected. For example, when you visit our Site, we may automatically collect your location, computer operating system, Internet Protocol (IP) address, your device serial number, access times, browser type and language. Arryved pushes an authentication token for users who use the Site. The token is specific to the browser/device the user is logged in at and is exchanged with the server for a session token. New session tokens are required for every new login browser and expire after 24 hours. Each token is unique for each user device and does identify them with the Arryved systems. We also collect information about your usage and activity on our Site using certain technologies, such as:

• Cookies. We may automatically collect information using “cookies” and similar technology. Cookies are small data files that may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features of our Site are popular and to count visits to our Site. We may access information contained in cookies placed on your device by a Third-Party Service as permitted by the terms of your agreement and privacy settings with such Third-Party Service. We may share this information with the Third-Party Service for its use as permitted by the terms of your agreement and privacy settings with such Third-Party Service.

• Do-Not-Track Signals. We currently do not employ technology that recognizes “do-not-track” signals from your browser/device. We currently do not engage third parties, such as marketing or analytics partners, that would collect information about your online activities over time and across different websites when you use our Site.

• Google Analytics. We use Google Analytics on our web-based Site. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies to collect anonymous traffic data to help analyze how users use the website and devices. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the Site, you consent to the processing of data about you by Google in the manner and for the purposes described in this Privacy Policy. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out of certain pieces by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

HOW WE USE INFORMATION WE COLLECT

We use personal information collected through our Site for the purposes described in this Policy or disclosed to you on our Site or otherwise in connection with our services. For example, we may use your information to:

• make and change your restaurant orders made through our Site;

• operate and improve our Site, products, and services;

• understand you and your preferences to enhance, personalize, and customize your experience and enjoyment using our Site, products, and services, such as understanding your dining history to make recommendations about other restaurants you may like;

• respond to your comments and questions and provide customer service;

• send you information relating to our products and services, including reservation confirmations, receipts, technical notices, updates, security alerts, and support and administrative messages;

• communicate with you about promotions, upcoming events, and other news about products and services offered by Arryved, our subsidiaries, and affiliates; select restaurants; and our other selected partners;

• link or combine with other personal information we get from third parties to help understand your needs and provide you with better service;

• authenticate your credit or debit card account information; and

• protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Arryved may store and process personal information in the United States.

Anonymous Data. We may create anonymous data records from information by excluding information (such as your name, email or card details) that makes the data personally identifiable to you. We use this anonymous data in many ways, including to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation. As part of this, your social data is used with the data of other users to aggregate and rank order history, ordered items and places users visit to help create an establishment reviews and rating and ranking models. Arryved reserves the right to use and disclose anonymous data to third party companies for any purpose in its discretion.

HOW WE SHARE INFORMATION

Information Shared With Restaurants

Depending on your profile settings, we may share your name, email address, preferences and/or photo with the restaurant. If you provide a mobile phone number, restaurants may send you text messages regarding your orders. Some restaurants also require you to provide credit or debit card account information to secure your orders and running tabs. You also have the option of indicating special preferences or providing comments that Arryved will pass on to that restaurant.

We may share with restaurants summary reports of feedback provided by customers. If you provide comments about a restaurant through our Site, these comments may be shared with that restaurant. We will not connect your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.

Information you choose to share with a restaurant when you make an order and/or pay a restaurant through our Site may be used by the restaurant for its own purposes. Arryved does not control, and is not responsible for, the privacy practices of restaurants. Arryved does strive to do business with establishments which align with stated privacy practices. Please contact the restaurant directly if you want to learn about its privacy practices.

Payment Card Information

To use certain services on our Site, such as to open tabs at certain restaurants; to make payments to certain restaurants, we may require credit or debit card account information. By submitting your credit or debit card account information through our Site, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms.

• When you use a credit or debit card to secure an order through our Site, we provide your credit or debit card account information to our third-party payment service providers and the applicable restaurant.

For information about the security of your credit or debit card account information, see Section called “Security of Your Personal Information” below.

• Except as set forth in this Policy, all our party service providers are required to limit their use of your information to provide the services requested by Arryved.

Information You Share Socially

Our Site may allow you to connect and share your actions, comments, content, and information publicly or with friends. You may also choose not to share any information socially. Our Site may also allow you to connect with us on, share on, and use Third-Party Services, including those on which Arryved has a presence. If you choose to share information socially, your dining and drinking preferences may be shared, as well as the number of times you’ve visited an establishment, your comments on such establishment’s offerings, and any pictures you post from or about such establishment.

We cannot control the privacy or security of information you choose to make public or share with others. Arryved also does not control the privacy practices of Third-Party Services. Please contact those sites and services directly if you want to learn about their privacy practices.

Sharing with Others

We do not share your personal information with third parties other than as described above and as follows:

• We may share personal information when you authorize us to share your information with other third parties (such as the restaurants at which you make orders through our Site) for their own marketing purposes, which are subject to the separate privacy policies of such third parties.

• We may share personal information with affiliates, third-party vendors, consultants, and other service providers who work for us. Such third-party vendors may include vendors who provide fraud detection services to us and other third parties.

• We may share your credit or debit card account information with third parties as described in the section called “Payment Card Information” above.

• We may share aggregate statistical data for the improvement of services offered by our Site.

• We may disclose your personal information (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of Arryved, our agents, customers and merchants, and others, including to enforce our agreements, policies, and terms of use, and (iii) in an emergency to protect the personal safety of Arryved, its customers, or any person.

• We may disclose or transfer your personal information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

• We may also share aggregated or de-identified information with third parties in our discretion.

SECURITY OF YOUR PERSONAL INFORMATION

Arryved takes industry standard steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. When your credit or debit card account information is being transmitted to our Site or through our Site, it will be protected by encryption technology, such as Secure Sockets Layer (SSL) and DUKPT for Arryved point of sale devices.

To be clear, Arryved does not itself store your credit or debit card account information, and we do not have direct control over your credit or debit card account information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.

Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Arryved or our third-party service providers. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share any security information for your Arryved account with anyone. If we receive instructions using your email associated with your account, we will consider that you have authorized the instructions.

SECURITY OF COMPANY/MERCHANT INFORMATION

Arryved uses merchant provided information and branding for the purpose of serving the merchant’s ability to accommodate guests, marketing, and manage inventory. at time of interaction. This includes, but is not limited to, data for sales, customer and order analytics, inventory information, and proprietary business secrets. Arryved strives to cast an experience that when a customer is inside the walls of an establishment using Arryved services, said establishment can “market” to the customer through the Arryved network, and customer gets experience of said establishment within the Arryved app. Arryved does not share merchant data between other merchants on the network without explicit approval of such sharing. This does not preclude Arryved from interaction and/or sharing with general Arryved user accounts generated from Arryved Loyalty. Arryved reserves the right to use data in aggregate for its own analytics as it pertains to business demographics (type of sales, number of new customers vs existing, average customer experience data).

YOUR INFORMATION CHOICES AND CHANGES

Opt out. You may opt out of Arryved Services by following the instructions in those emails. If you opt out, we may still send you non-promotional emails or notifications, such as correspondence about your Arryved account or our ongoing business relations. You may opt out of sharing certain information with restaurants at any time, but changes will not affect any sharing done prior to such change.

Cookie choices. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

Application location choices. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features or services of our Site.

Application uninstall. Removing the application from a mobile device removes Arryved location and ordering services. The act effectively removes any ability to track and order.

This is not the same as deleting your account.

Deleting your Account. If you choose to delete your account, you may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. You should be aware that any information you share socially on or through the Site may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. Arryved will anonymize any data associated with the account that it may retain after sufficient time to accommodate payment processing follow-up or legal requirements.

CONTACTING ARRYVED

For questions about accessing, changing, or deleting your personal information or for questions or opinions on this Policy, please contact Arryved Insider Support at https://insider.arryved.com/support or by postal mail at:

Arryved, Inc.

3002 Sterling Cir

Suite 100,

Boulder, CO 80301

NOTE ABOUT CHILDREN

We do not intentionally gather information about visitors who are under the age of 18. If you are under the age of 18 you should not use our Site or service.

NOTICE TO CALIFORNIA RESIDENTS

Your California Privacy Rights (As Provided by California Civil Code Section 1798.83)

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes, subject to certain exceptions. In general, again, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom it disclosed personal information in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. One of the exceptions allows Arryved to provide California Customers a cost-free means to opt out of these disclosures instead of providing such list. Any customer may request to opt out of these disclosures by contacting Arryved as described above. California Customers may also request further information about our compliance with this law by contacting us at our address above.

CHANGES TO THIS POLICY

Arryved may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date below. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Site. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Site.

Last Updated:

May 17th, 2018